Customer and Technical Service Updates: October 2019

2.) How should I ship the specimen?

Place the specimen and requisition in a leak-proof bag. Ship refrigerated or frozen in a styrofoam container, inside a shipping box.

3.) How does shipping method affect time to results?

Shipping methods:  shipping methods affect turnaround time.

• • We suggest obtaining a tracking number from your courier to ensure delivery of your shipment.
  • Effect of different shipping methods
    • Overnight: Specimen will be tested in listed turn-around times in chart
    • 2 Day shipping: Add 2 days to listed turn-around time in chart
    • Regular mail: Add 3-5 days to listed turn-around time in chart

4.) Do you accept Saturday delivery?

• Yes! The specimen must be received by 10:30am on Saturday. Ship overnight, please specify for Saturday delivery.

5.) Do you have a results portal?

• Not yet, but it's on our to-do list for veterinary clients.

6.) Did you know we offer therapeutic drug monitoring?

• MVista® Itraconazole by Bioassay, Test Code 312, $43.00.